Hi, Karina,
If a member of the public feels that they have a grievance against a veterinary surgeon, the correct procedure is for them to send to the Royal College of Veterinary Surgeons a letter o complaint, containing full details of the grounds for the complaint. It is first looked at by the Head of Professional Conduct - a barrister, not a vet - who decides whether or not it falls within the jurisdiction of the Royal College. If he so decides, it is then sent to the Chairman and to the Vice-chairman of the Preliminary Investigation Committee (PIC). If either or both think that the complaint has any justification - and many really do not, for a variety of reasons- a copy is sent, with the complainant's permission, to the veterinary surgeon who is the subject of the cmplaint - both sides of the matter must be heard!.
The complaint, together with the vet'e response, then goes to a meeting of the full PIC. As well as the RCVS officers and some members of RCVS Council, there are two non-veterinary members of PIC. The complaint is discussed at length. Sometimes more information is requested from either the complainant or the vet, sometimes the complaint is dismissed there and then, sometimes the vet is invited to attend for interview, and, admittedly in only a small number of the most serious cases, the matter is referred to the Disciplinary Committee, which has the status of a Court of Law, demanding the same standards of proof as a case in a criminal court - i.e. proved'beyond reasonable doubt'. The Disciplinary Commttee has powers to admonish, to suspend from the Register for a period of up to one year, or to 'strike off'. Either of the last two are very serious sanctions depriving the veterinary surgon of his/her right to practise, and thus his/her liveliehood.
I hope that this explains it clearly.
You may be able to get more information if you go to the RCVS web sight - www.rcvs.org.uk
WB